Privacy Policy

This Privacy Policy explains how Seven Bathrooms Limited ("7 Bathrooms", "we", "us") collects, uses and protects personal information when you use our website, request a quotation or submit a Meta Instant Form connected to our advertising.

Who is responsible for your information?

7 Bathrooms Ltd is the controller of personal information collected for bathroom quotation and customer enquiry purposes. You can contact us at 7bathroomsuk@gmail.com or 73 Higher Parr Street, St. Helens, WA9 1AD.

Information we collect

• Your name, email address and telephone number.
• Your address, postcode and preferred contact method.
• Your answers about the bathroom renovation or service you require.
• Advertising information such as the Meta form, campaign and advert associated with your enquiry.
• Technical information including IP address, browser information, cookie identifiers and website interaction data where permitted.

How we receive your information

We receive information directly from you when you submit a form on our website or a Meta Instant Form on Facebook or Instagram. Meta sends the submitted lead to our secure webhook, which transfers it to our Zoho CRM account.

How we use your information

• To respond to your enquiry and prepare or arrange a quotation.
• To contact you using the method you selected.
• To manage our customer relationship and keep appropriate business records.
• To measure advertising performance and improve our services.
• To prevent abuse, maintain security and comply with legal obligations.

Our lawful bases

We process enquiry information to take steps at your request before entering into a contract and for our legitimate interests in responding to prospective customers and operating our business. Where the law requires consent, including for certain advertising or analytics cookies, we rely on your consent. We may also process information where necessary to comply with a legal obligation.

Who we share information with

We use service providers that help us operate our website, advertising and customer management systems, including hosting providers, Meta and Zoho CRM. We disclose information only where necessary for these services, to professional advisers, or where required by law. We do not sell personal information.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we use appropriate safeguards required by UK data protection law, such as adequacy regulations or approved contractual protections.

How long we keep information

We keep enquiry and customer information only for as long as reasonably necessary to respond to you, provide services, maintain business records and meet legal, tax or regulatory requirements. Information that is no longer required is deleted or anonymised.

Your rights

Depending on the circumstances, you may ask us to access, correct, delete or restrict the use of your information, object to processing, or provide your information in a portable format. Where processing is based on consent, you may withdraw that consent at any time.

To exercise your rights, email 7bathroomsuk@gmail.com. You may also complain to the UK Information Commissioner's Office at ico.org.uk.

Security and changes

We use reasonable technical and organisational safeguards to protect personal information. We may update this policy when our services or legal obligations change. The latest version will always be published on this page.