Terms of Service

These Terms of Service apply when you use the 7 Bathrooms website, request a quotation, or submit an enquiry through a Meta Instant Form linked to our advertising.

Enquiries and quotations

Submitting a form is a request for information or a quotation. It does not create a binding contract and does not guarantee availability, price or acceptance of work. Any quotation may be subject to a site visit, measurements, product availability and separate written terms.

Information you provide

You must provide information that is accurate and that you are authorised to provide. You must not use our forms or services for unlawful, misleading, abusive or automated submissions.

Contact preferences

By submitting an enquiry, you ask us to contact you about that enquiry using the details and preferred contact method supplied. This is not consent to unrelated electronic marketing. You can ask us to stop contacting you at any time.

Website information

We take reasonable care to keep information accurate, but website content, indicative prices, package details, finance information and availability may change. Images are illustrative and actual products or finishes may differ.

7 Working Day Installation Guarantee

Where the 7 Working Day Installation Guarantee is expressly included in the Customer's quotation or order, 7Bathrooms aims to complete the agreed bathroom installation within seven (7) working days from the agreed installation start date.

For the purposes of this guarantee, a "Working Day" means Monday to Friday, excluding Saturdays, Sundays and UK bank holidays.

If completion of the agreed works extends beyond seven working days solely as a result of a delay caused by 7Bathrooms, the Customer will receive a £50 credit for each additional working day until the agreed works are substantially complete, subject to the Maximum Cap defined below.

1. Maximum Compensation Cap

The total cumulative credit payable under this guarantee is strictly capped at a maximum of £250 (equivalent to 5 additional working days) or 10% of the labor element of the contract price, whichever is lower, per installation project. Under no circumstances shall the liability under this guarantee exceed this limit.

2. Site Readiness and Start Date

The guarantee period commences strictly on the agreed start date, provided the Customer ensures full and uninterrupted access to the property from 08:00 AM on that date. If the Customer fails to provide access, clear the working area, or ensure necessary utility connections (water, power, drainage) are operable for commencement, the agreed installation start date shall be rescheduled, and the 7-day guarantee clock will reset to the new agreed start date.

3. Variations and Additional Scope of Works

The guarantee applies strictly and exclusively to the original scope of works agreed before installation begins.

• Any additional, changed, or remedial works requested by the Customer or required during installation must be agreed in writing (via email, written Variation Order, or digital communication).
• Automatic Extension: Approval of any Variation Order will automatically pause or extend the 7-working-day guarantee period by a timeframe mutually agreed upon in writing for those additional works. Work will not commence on variations until written approval is received.

4. Exceptions and Exclusions

The £50 per working day guarantee will not apply to any period of delay caused by, or reasonably resulting from:

1. Customer Requests & Delay: Customer-requested changes or additional works, including changes to the agreed layout, products, finishes, specification, late decisions, requested pauses, or delays in providing required information or approvals.
2. Concealed Site Conditions: Additional works discovered after installation has started which could not reasonably have been identified during the initial survey without opening walls, floors, ceilings, or existing installations (including defective plumbing, drainage, electrics, structural rot, damp, leaks, or asbestos).
3. Regulatory & Safety Requirements: Additional electrical, plumbing, structural, or building work which becomes reasonably necessary for the installation to be completed safely or in accordance with applicable UK regulations or building codes.
4. Customer-Supplied Items: Customer-supplied products or materials, including items which are late, unavailable, damaged, defective, incomplete, incorrect, or unsuitable for installation.
5. Supplier & Courier Delays: Special-order items, supplier, manufacturer, or courier delays outside 7Bathrooms' reasonable control (including unexpected shortages, discontinued items, or transport delays), provided 7Bathrooms has taken reasonable commercial steps to avoid or minimise the delay.
6. Third-Party & Utility Interruptions: Interruptions, delays, or restrictions caused by third parties, communal building management (e.g., block management water shutdowns), or public utility providers.
7. Events Beyond Control (Force Majeure): Severe weather, flooding, fire, utility blackouts, government restrictions, or other events beyond 7Bathrooms' reasonable control.
8. Safety Stoppages: Safety-related stoppages where continuing the work would reasonably create a health and safety risk to the Customer, 7Bathrooms staff, sub-contractors, or third parties.

5. Delay Notification Protocol

Where any circumstance listed in Section 4 occurs, the 7-working-day period will be extended by the reasonable period of delay caused by that circumstance. 7Bathrooms will notify the Customer in writing (via Email, SMS, or Instant Messaging) as soon as reasonably practicable specifying the cause and estimated length of the delay. The delay period shall officially commence from the time such notice is dispatched.

6. Definition of Completion

"Substantially Complete" for the purposes of this guarantee means that the bathroom is fully installed, sealed, operable, and capable of normal daily use. Minor snagging, cosmetic touch-ups, replacement of minor non-critical defective items, or outstanding tasks that do not prevent the safe and normal daily use of the bathroom will not render the installation incomplete for the purpose of the £50 credit.

7. Application of Credit

Where the £50 credit applies, the calculated amount will be credited against the Customer's final balance invoice. If the final invoice has already been settled in full, the applicable amount will be refunded to the Customer within 14 calendar days. The credit applies once per additional working day per project, and not per individual item, room, or trade.

8. Statutory Rights

Nothing in this guarantee excludes, restricts, or affects the Customer's statutory rights or any rights or remedies available under the Consumer Rights Act 2015.

Finance

Finance is subject to status, eligibility and the terms of the relevant finance provider. 7 Bathrooms Ltd is an Introducer Appointed Representative (Financial Services Register No. 993757) of Phoenix Financial Consultants Limited. Phoenix is a credit broker, not a lender, and is authorised and regulated by the Financial Conduct Authority (FRN 539195).

Third-party services

Our website and lead process may use third-party services, including Meta and Zoho CRM. Those providers operate under their own terms and privacy notices. We are not responsible for independent third-party websites or services outside our control.

Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, we are not liable for losses caused by events outside our reasonable control or for indirect losses arising solely from use of this website. Your statutory consumer rights are not affected.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply.

Contact

Questions about these terms can be sent to 7bathroomsuk@gmail.com or 7 Bathrooms Ltd, 73 Higher Parr Street, St. Helens, WA9 1AD.